Personal Data Processing Policy

Last updated: October 22, 2026

1. Data controller

Fenix4life Seguros y Finanzas, an insurance intermediary operating in Colombia and the United States. Contact channels: WhatsApp +57 316 834 4064 (Colombia), WhatsApp +1 786 867 4472 (United States) and www.fenix4life.com.

2. Data we process

Identification and contact data: name, ID number, mobile number, email, city and date of birth.
Data about what you want to insure: for example, details of your vehicle, property, business, trip or loan.
Sensitive data: health information, such as pre-existing conditions, pregnancy or smoking, only if you choose to share it and expressly authorize it.
Data about children and teenagers: only the dates of birth needed to quote health, education or travel insurance, with authorization from their legal guardian and in their best interest.
Visit data: the page you came from and advertising campaign parameters.

3. What we use it for

To handle your request, prepare quotes and advise you.
To share the necessary information with partner insurers to quote, issue and renew policies, and to manage claims.
To contact you by WhatsApp, phone or email about your request and your policies.
To send you information about insurance that may interest you, unless you object.
To meet legal obligations and respond to requests from authorities.

4. Sensitive data

Answering questions about sensitive data is optional. Some insurers need it to quote or issue certain policies; if you do not provide it, we may not be able to quote that product. On WhatsApp we only receive a Yes or No; your advisor will ask for details through the appropriate channel.

5. Who we share it with

With the insurers we quote with and with technology providers that help us operate, such as website hosting, our customer management system and messaging. Some of them are located outside Colombia. We require them to process the data only for these purposes and with appropriate security measures.

6. Your rights

To know, update and correct your data.
To request proof of the authorization you gave us.
To be informed about how we use it.
To file complaints with the Superintendence of Industry and Commerce (SIC).
To revoke your authorization or ask us to delete your data, when there is no legal or contractual duty to keep it.
To access your data free of charge.

7. How to exercise them

Message us on WhatsApp at +57 316 834 4064 with your name, ID number and your request. We answer inquiries within 10 business days, extendable by 5, and complaints within 15 business days, extendable by 8, as set out in Colombian Law 1581 of 2012.

8. Security and retention

We apply technical and administrative measures to protect your information. We keep your data for as long as our relationship lasts and for the time required by applicable law.

9. Effective date

This policy is effective as of October 22, 2026. If we change it substantially, we will publish the update on this site. Legal framework: Colombian Law 1581 of 2012 and Decree 1377 of 2013, compiled in Decree 1074 of 2015.